Purpose: Decentralize standards to each process owner is an open issue. Centralized standards are a common situation which puts a big amount of chore tasks against continual improvement. The pipes and puddles framework was born to solve this problem.Design/methodology/approach: Pipes and puddles...

Purpose: This article seeks to develope framework of multistakeholder value transformation into an business process improvement plan in Higher Education Institutions (HEI).Design/methodology/approach: multistakeholder value and its importance weight are obtained through questionnaires and fuzzy...

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

Purpose: This study aims to enhance production quality by applying Quality Control (QC) principles through acceptance sampling, specifically analyzing the efficacy of attribute acceptance sampling plans in final lot receptions. Design/methodology/approach: Through a comprehensive review and...

Improving the quality of foreign investment to help functional upgrading of the value chain is an important starting point for China's manufacturing industry to achieve low-carbon and high-quality development. Based on the data of the functional activities of each manufacturing greenfield...