Rosa, Angelo; Capolupo, Nicola; Romeo, Emilia; … - In: The TQM Journal 36 (2024) 9, pp. 392-412
Purpose This study aims to fully assess the readiness for Lean Six Sigma (LSS) and Quality Performance Improvement (QPI … scale to assess the readiness to adopt Lean, Six Sigma and Quality Performance in Italian Public Health Organizations. The … ecosystem’s capability to implement LSS initiatives and strategies to improve quality performance. Originality/value This is one …