Vouzas, F.; Psychogios, A.G. - In: The TQM Magazine 19 (2007) 1, pp. 62-75
Purpose – The aim of the paper is to analyze the rationale and the development of a measure that can be used in assessing managerial awareness and understanding of the concept of total quality management (TQM) within organizations. Design/methodology/approach – A total of nine “soft”...