The (relative) cost of the customer’s waiting time has long been used as a key parameter in queueing models, but it can … time. This paper connects and contrasts these two fundamental concepts in the queueing literature. In particular, we show …

often discourage individuals from getting tested. This paper utilizes queueing-game-theoretic models to study how testing …

We study the optimal design of a queueing system when agents' arrival and servicing are governed by a general Markov … process. The designer of the system chooses entry and exit rules for agents, their service priority---or queueing discipline … identify a novel role for queueing disciplines in regulating agents' beliefs, and their dynamic incentives, revealing a …

-driven queueing simulations for estimating performance metrics such as the expected case-disposition time (delay) and expected number …

We consider a general queueing model with a Poisson arrival process whose rate is random, and realized once for the …