This research report investigated demand and supply factors affecting pharmaceutical services and assisted with making recommendations to the Steve Biko Academic Hospital management on how to reduce the mean waiting times and to improve the actual and perceived customer services at the SBAH...

Different than the conventional queueing systems, in spatial queueing systems (SQS) the service rate for each customer-server pairs differs and the server that intervenes for a specific customer is not known a priori, depending on the availability of servers at the moment a request was made....

We focus on architectures with limited flexibility for multi-skill call centers. The context is that of call centers with asymmetric parameters: unbalanced workload, different service requirements, a predominant customer type, unbalanced abandonments and high costs of cross-training. The most...

This paper analyzes the competition for skilled human resources between European higher education institutions (HEI) through a multi-level model predicting their ability to attract foreign researchers. Predictions of the model are tested on a dataset on internationalization of 601 HEIs in 8...