Process reengineering advocates making radical changes in how processing systems are structured, such as moving away from systems that use the principles of division of labor and division of management. Using formal system models from queueing theory, this paper explores the conditions under...

We consider the problem of quoting customer lead times in a manufacturing environment under a variety of modeling assumptions. First, we examine the case where capacity is infinite. For this case, we derive a closed-form expression for the optimal lead time quote. Second, we consider the case...