Motivated by empirical studies on the impact of information on abandonment in service systems, we study novel queueing models with abandonment rates that depend on the system state and the granularity of customers’ state information.We consider a two-class multi-server priority queue with...

Waiting lists offer agents a choice between types of items with associated nonmonetary prices given by required waiting times. These nonmonetary prices are endogenously determined by a tâtonnement-like price discovery process: an item's price increases when an agent queues for it, and decreases...

The attention paid to energy consumption is growing steadily, due to the costs associated with energy usage as well as the resulting environmental impacts. This work proposes an analytical method to assess the energy consumption and the power requirements of a productive system. By exploiting...