This book presents the essential concepts of operations research and engineering management in a structured manner. Starting with the basic functions of management - planning, organizing, leading and controlling - it introduces the reader to the process of strategic decision-making, covering the...

Since waiting in a queue may induce both negative and positive effects on customers’ quality perceptions of which the queue is formed, an optimal queuing wait which is long enough but not too long to have positive effects on the pursued service is critical for successful queuing management....

Introduction -- Mathematical Models for Appointment Planning -- Basic Queuing Theory -- Access Time and Waiting List Management -- Scheduling Appointment Slots -- Specific Appointment systems -- Improving Clinic Operations -- Challenges in Appointment Planning.

This book presents the essential concepts of operations research and engineering management in a structured manner. Starting with the basic functions of management - planning, organizing, leading and controlling - it introduces the reader to the process of strategic decision-making, covering the...

What are the nexuses between corruption, bribery, and wait times in the public allocation of goods in developing countries? This question has received scant attention in the literature. Consequently, we use queuing theory to analyze models in which a good is allocated publically, first in a...