Material handling systems (MHS) are integral to logistics functions by providing various supports such as handling, moving, and storing materials in manufacturing and service organisations. This study considers determining the optimal size of a homogeneous fleet of trucks to be outsourced (or...

Optimization models enable organizations to find the best solution and respond to the demand from an uncertain environment and stochastic process promptly and with less engineering effort. This study aims to optimize the number of seasonal agents and customer prioritization needed for a call...

Since liquid bulk cargoes are the most frequently handled cargo types in Turkish ports in 2019 and the latter in 2020, the loading and unloading times of liquid bulk cargoes are important in terms of handling efficiency. While a higher amount of cargo handled per unit time increases the...

To study the effect of congestion on the fundamental trade-off between diagnostic accuracy and speed, we empirically test the predictions of a formal sequential testing model in a setting where the gathering of additional information can improve diagnostic accuracy, but may also take time and...

Problem definition: Customers typically judge a service's waiting based on their perception, which is often longer than the actual waiting time. Thus, managing perceived waiting time is key for service providers and leads to various psychology-based approaches, including a rising star -- Virtual...