Many queueing systems are subject to time-dependent changes in system parameters, such as the arrival rate or number of servers. Examples include time-dependent call volumes and agents at inbound call centers, time-varying air traffic at airports, time-dependent truck arrival rates at seaports,...

Introduction -- Basic Concepts -- Cooperative Game Theoretic Approach -- Independence, Monotonicity, and Balanced Consistency -- No-envy -- Startegyproofness -- Strategyproofness and Egalitarian Equivalence -- Subgroup Additivity -- A Non-Cooperative Approach -- Queueing Problems with Two.

Studies of minority hiring have found that poor-performing firms or firms in highly competitive contexts are more likely to hire minority candidates. However, most work has examined hiring for entry and mid-level positions, not senior management. Management positions differ in terms of the...

In a recent article which appeared in this journal, Hoel and Saeter propose a model showing that welfare may be improved by introducing delay in public health care. In this note we argue that their model may be used as starting point because of their stringent assumptions. We suggest that the...

The objective of this paper is to determine the cause of queues in hair dressing salons, the average time a customer spends in the salon as a result of the queue, the applicability of a mathematical model (Queuing Models) for use in the management of waiting line problems in hair-dressing salons...

In this paper we study a challenging call center operation problem. The goal of our analysis is to identify an optimal policy for allocating tasks to agents. As a first step, we discuss promising randomized policies and use stochastic approximation for finding the optimal randomized policy when...