Queuing mechanisms are commonly used in developing countries and in transition economies to allocate goods characterized by excess demand to citizens. Bribery and favoritism frequently accompany the use of such queuing mechanisms. Therefore, we first analyze a queuing model of resource...

In this model we use delay as a tool to improve income redistribution. Delay makes people with the highest opportunity cost of waiting leave the public health care market. If these, as we assume, are the ones at the higher end of the income distribution, they are made to pay twice for health...

This paper presents a profit-oriented shift scheduling approach for inbound contact centers. The focus is on systems in which multiple agent classes with different qualifications serve multiple customer classes with different needs. We assume that customers are impatient, abandon if they have to...