Queuing, a familiar element of most service delivery systems, has the potential for significantly affecting the customer′s overall satisfaction with the service encounter. A customer′s degree of satisfaction with waiting or with the service received in its entirety is dependent on the actual...

The conversion of a functional layout into a cellular manufacturing system involves the partitioning of several multiserver work centers. The loss of pooling synergy in this process can be significant, and this paper investigates the impact of several measures to overcome the adverse effects on...