Recent studies have shown that the processing speed of employees in service-based queueing systems is impacted by various behavioral factors. Limited analytical work, however, has been done to investigate how these behavioral factors affect the overall performance of different queueing system...

We analyze a time-varying Mperi/Geo2timeScale/N queueing system. The arrival process is periodic Poisson. The service time of a customer has components in different time scales: length of stay (LOS) in days and departure time (hdis) in hours. This queueing system has been used to study patient...

Abstract: Mail order companies like Zalando or Amazon reported a significant increase regarding the number of incoming customer orders in recent years. Customers are served from a central distribution center (warehouse) where requested items of the orders have to be retrieved (picked) from their...

Robot-based compact storage and retrieval systems (RCSRS) have seen many implementations over the last few years. In such a system, the inventory items are stored in bins, organized in a grid. In each cell of the grid, a certain number of bins are stored on top of each other. Robots with...