Corominas, Albert; Lusa, Amaia - In: Journal of Industrial Engineering and Management (JIEM) 5 (2012) 2, pp. 285-296
Purpose: This paper introduces a procedure for solving the staffing problem in a service system (i.e., determining the number of servers for each staffing period). Design/methodology: The proposed algorithm combines the use of queueing theory to find an initial solution with the use of...
