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Search: subject:"real-time delay approximations"
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Ankündigungseffekt
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Announcement effect
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Call centre
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Callcenter
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Crew scheduling
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Inventory model
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Lagerhaltungsmodell
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Personaleinsatzplanung
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Queueing theory
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call center applications
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newsvendor model
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priority
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real-time delay approximations
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simulation
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Aguir, M. Salah
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Production and operations management : an international journal of the Production and Operations Management Society
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Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
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