Search Results - subject:"recovery performance"

Linking employee voice to service recovery performance in the hotel sector : the mediating role of tacit knowledge sharing and employee innovation

Alzyoud, Sultan; Ensour, Waed; Harb, Ayman Abdo - In: Journal of entrepreneurship, management and innovation … 20 (2024) 3, pp. 62-77

Persistent link: https://www.econbiz.de/10015329522

From fumble to flourish : how workplace attachment drives service recovery performance

Hassanie, Souad; Karadas, Georgiana; Uludag, Orhan - In: Asia-Pacific journal of business administration 17 (2025) 1, pp. 95-115

Persistent link: https://www.econbiz.de/10015326669

Servant leadership and service recovery performance : influence of creative adaptability and employee psychological well-being

Hoang, Thi Kim Quy; Mai Dong Tran; Tien Minh Dinh - In: Management decision 62 (2024) 11, pp. 3659-3680

Persistent link: https://www.econbiz.de/10015197505

Does service recovery performance vary according to a service provider's perception of customer type? : the application of attachment theory

Sutikno, Bayu; Paramita, Widya; Rostiani, Rokhima; … - In: Journal of relationship marketing : innovations and … 23 (2024) 1, pp. 21-46

Persistent link: https://www.econbiz.de/10014514525

Modeling the influence of management control system and ambidextrous behavior on B2B customer relationships : a job demand-resource perspective

Irfan, Muhammad; Ahmad, Bilal - In: The journal of business & industrial marketing 39 (2024) 4, pp. 781-793

Persistent link: https://www.econbiz.de/10015080022

Exploring the impact of abusive supervision on employee approaches to managing service errors and failures : examining the effects of hope and optimism, and service tenure

Gip, Huy; Wang, Xingyu; Guchait, Priyanko; … - In: International journal of hospitality management 122 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015072016

Servant leadership and service recovery performance: influence of creative adaptability and employee psychological well-being

Hoang, Thi Kim Quy; Tran, Mai Dong; Dinh, Tien Minh - In: Management Decision 62 (2024) 11, pp. 3659-3680

leadership (SL), creative adaptability (CA), and psychological well-being (PWB) on the service recovery performance (SRP) of … by proving the favorable effect of leadership style on FLE’s service recovery performance. In addition, the current study … employees. More specifically, the objective of this study is twofold: one to ascertain whether employees' service recovery …

Persistent link: https://www.econbiz.de/10015353536

How transformational leadership, workplace spirituality and resilience enhance the service recovery performance of FLEs : a theoretical integration of COR theory and SDT

Hoang Thi Kim Quy; Mai Dong Tran; Tien Minh Dinh - In: Journal of organizational effectiveness : people and … 10 (2023) 4, pp. 644-662

Persistent link: https://www.econbiz.de/10014425551

Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership

Ahmad, Bilal; Yuan, Jingbo; Akhtar, Nadeem; Waheed, Abdul - In: Asia Pacific journal of marketing and logistics 35 (2023) 11, pp. 2785-2807

Persistent link: https://www.econbiz.de/10014430285

Error management orientation : impact on service recovery performance, and the mediating role of self-efficacy

Guchait, Priyanko - In: International journal of contemporary hospitality management 35 (2023) 10, pp. 3518-3541

Persistent link: https://www.econbiz.de/10014334325