Search Results - subject:"reference services"

ArticleRank: a PageRank‐based alternative to numbers of citations for analysing citation networks

Li, Jiang; Willett, Peter - In: Aslib Proceedings 61 (2009) 6, pp. 605-618

Purpose – The purpose of this paper is to suggest an alternative to the widely used Times Cited criterion for analysing citation networks. The approach involves taking account of the natures of the papers that cite a given paper, so as to differentiate between papers that attract the same...

Persistent link: https://www.econbiz.de/10014671617

Unanswerable questions at the IPL: user expectations of e‐mail reference

Westbrook, Lynn - In: Journal of Documentation 65 (2009) 3, pp. 367-395

Purpose – In a 31‐month period, 1,184 questions addressed to the Internet Public Library's (IPL) reference service remained unanswered on the grounds that they were “out of scope”. This paper aims to analyze the questions as artifacts of users' expectations to better chart the...

Persistent link: https://www.econbiz.de/10014853377

The paradox of expertise: is the Wikipedia Reference Desk as good as your library?

Shachaf, Pnina - In: Journal of Documentation 65 (2009) 6, pp. 977-996

compare it with library reference services. It aims to examine whether Wikipedia volunteers outperform expert reference … library reference services. Research limitations/implications – The collaborative social reference model matched or … should examine the implications of the social reference on the future role of reference services. Originality/value – The …

Persistent link: https://www.econbiz.de/10014853415

An exponential smoothing model for predicting traffic in the library and at the reference desk

Ahmadi, Mohammad; Dileepan, Parthasarati; Murgai, Sarla R. - In: The Bottom Line 21 (2008) 2, pp. 37-48

Purpose – The purpose of this study is to develop a mathematical model that can be used to forecast the number of individuals who enter the library as well as the number of patrons that seek assistance at the reference desk of the library. An accurate estimate of demand at the reference desk...

Persistent link: https://www.econbiz.de/10014686196

What do citation counts measure? A review of studies on citing behavior

Bornmann, Lutz; Daniel, Hans‐Dieter - In: Journal of Documentation 64 (2008) 1, pp. 45-80

Purpose – The purpose of this paper is to present a narrative review of studies on the citing behavior of scientists, covering mainly research published in the last 15 years. Based on the results of these studies, the paper seeks to answer the question of the extent to which scientists are...

Persistent link: https://www.econbiz.de/10014853293

Data sources for performing citation analysis: an overview

Neuhaus, Christoph; Daniel, Hans‐Dieter - In: Journal of Documentation 64 (2008) 2, pp. 193-210

Purpose – The purpose of this paper is to provide an overview of new citation‐enhanced databases and to identify issues to be considered when they are used as a data source for performing citation analysis. Design/methodology/approach – The paper reports the limitations of Thomson...

Persistent link: https://www.econbiz.de/10014853302

Yield sequences as journal attractivity indicators: “payback times” for Science and Nature

Liang, Liming; Rousseau, Ronald - In: Journal of Documentation 64 (2008) 2, pp. 229-245

Purpose – The yield period of a journal is defined as the time needed to accumulate the same number of citations as the number of references included during the period of study. Yield sequences are proposed as journal attractivity indicators describing dynamic characteristics of a journal....

Persistent link: https://www.econbiz.de/10014853304

An Introduction to Reference Services in Academic Libraries

Koltay, Tibor - In: Journal of Documentation 64 (2008) 3, pp. 469-470

Persistent link: https://www.econbiz.de/10014853322

The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E‐mail Environments

Broughton, Vanda - In: Journal of Documentation 64 (2008) 4, pp. 627-628

Persistent link: https://www.econbiz.de/10014853330

Assessing Reference and User Services in a Digital Age

Petrauskienę, Žibutę - In: Journal of Documentation 64 (2008) 4, pp. 632-634

Persistent link: https://www.econbiz.de/10014853333