Search Results - subject:"relational value"

The role of customer participation for enhancing repurchase intention

Chen, Chih-Cheng Volvic; Chen, Chih-Jou - In: Management decision : MD 55 (2017) 3, pp. 547-562

Persistent link: https://www.econbiz.de/10011704289

Mood regulation, customer participation, and customer value creation in hospitality services

Taheri, Babak; Coelho, Filipe; Sousa, Carlos M. P.; … - In: International journal of contemporary hospitality management 29 (2017) 12, pp. 3063-3081

Persistent link: https://www.econbiz.de/10011804932

The impact of customer participation: the employee’s perspective

Chen, Chih-Cheng Volvic; Chen, Chih-Jou; Lin, Ming-Ji James - In: Journal of Business & Industrial Marketing 30 (2015) 5, pp. 486-497

organizational commitment, but the proposed relationship between relational value and organizational commitment was not found … service firm. Employees who create relational value with their customers effectively enjoy their jobs more and are more likely …

Persistent link: https://www.econbiz.de/10014844206

The impact of customer participation : the employee's perspective

Chen, Chih-cheng Volvic; Chen, Chih-jou Jay; Lin, … - In: The journal of business & industrial marketing 30 (2015) 5, pp. 486-497

Persistent link: https://www.econbiz.de/10011339913