Search Results - subject:"relationship commitment"

Enhancing the customer experience AI-chatbot : service quality, emotional intelligence, and personalisation

Minh Thi Hong Le; Khoi Minh Nguyen; Ngan Thanh Nguyen; … - In: International journal of trade and global markets 19 (2024) 2, pp. 111-132

Persistent link: https://www.econbiz.de/10015062752

Environmental uncertainty, relationship commitment, and information sharing : the social exchange theory and transaction cost economics perspectives

Li, Siyu; Zhou, Qiang; Huo, Baofeng; Zhao, Xiande - In: International journal of logistics : research and … 27 (2024) 8, pp. 1363-1387

Persistent link: https://www.econbiz.de/10015052956

A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being

Tang, Chuanyi; Guo, Lin; Gruen, Thomas - In: Journal of business research : JBR 177 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10014551048

Fairness perceptions, happiness, and behavioral intentions in trade fairs : an investigation from the relational model of justice

Rai, Shivam; Narwal, Preeti - In: Journal of business-to-business marketing 31 (2024) 2, pp. 243-259

Persistent link: https://www.econbiz.de/10014574590

The role of relationship commitment in managing logistics outsourcing in the digital economy

Shi, Rongrong; Yang, Baojun; Chu, Zhaofang; Lai, Fujun - In: Industrial Management & Data Systems 124 (2024) 7, pp. 2440-2466

the role of relationship commitment in simultaneously managing dependence and improving operational performance in … company size) that affect the effectiveness of relationship commitment. Design/methodology/approach Based on data collected …. Findings First, relationship commitment is necessary for 3PL users to manage dependence on 3PL providers and improve …

Persistent link: https://www.econbiz.de/10015348075

Acting like an interpersonal relationship : cobrand anthropomorphism increases product evaluation and purchase intention

Han, Jie; Wang, Desheng; Yang, Zhihao - In: Journal of business research : JBR 167 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014383201

Relationship quality between small and medium-sized enterprise partners during threatening times : the role of contact frequency and social exchanges

Trapp, N. Leila; Jørgensen, Poul Erik Flyvholm; … - In: Journal of business-to-business marketing 30 (2023) 2, pp. 187-200

Persistent link: https://www.econbiz.de/10014290391

The impact of the relationship commitment and customer integration on supply chain performance

Ruzo-Sanmartín, Emilio; Abousamra, Alaa Abdelaziz; … - In: The journal of business & industrial marketing 38 (2023) 4, pp. 943-957

Persistent link: https://www.econbiz.de/10014227519

Understanding relationship commitment and continuous knowledge sharing in online health communities : a social exchange perspective

Zhang, Xing; Liu, Shan - In: Journal of knowledge management 26 (2022) 3, pp. 592-614

Persistent link: https://www.econbiz.de/10013162315

The impact of power and relationship commitment on customer integration : a replication and extension

Zhang, Min; Zhao, Xiande; Huo, Baofeng; Flynn, Barbara … - In: International journal of physical distribution and … 52 (2022) 3, pp. 238-260

Persistent link: https://www.econbiz.de/10013173429