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  • Search: subject:"relationship functions"
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Year of publication
Subject
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Beziehungsmarketing 1 Consumer behaviour 1 Customer satisfaction 1 Dienstleistungsqualität 1 Industrial Networks Theory 1 Innovation 1 Innovation management 1 Innovationsmanagement 1 Kano's Model 1 Konsumentenverhalten 1 Kundenzufriedenheit 1 New Product Development (NPD) 1 New product development 1 Product design 1 Produktentwicklung 1 Produktgestaltung 1 Quality management 1 Qualitätsmanagement 1 Relationship marketing 1 S-CR functions 1 S-CR+ relationship functions 1 Service quality 1 and value 1 benefits 1 customer requirements 1 customer satisfaction 1 dysfunctions 1 new product design 1 relationship functions 1 relationship significance proposition 1 sacrifices 1
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Online availability
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Free 1 Undetermined 1
Type of publication
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Article 1 Book / Working Paper 1
Type of publication (narrower categories)
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Article in journal 1 Aufsatz in Zeitschrift 1
Language
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English 2
Author
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Castro, Luís M. de 1 Kirgizov, Ulugbek Abdumalikovich 1 Kwak, Choonjong 1 Sousa, Filipe J. 1
Institution
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Faculdade de Economia, Universidade do Porto 1
Published in...
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FEP Working Papers 1 Total quality management & business excellence 1
Source
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ECONIS (ZBW) 1 RePEc 1
Showing 1 - 2 of 2
Cover Image
How can a quantitative analysis of Kano's model be improved further for better understanding of customer needs?
Kirgizov, Ulugbek Abdumalikovich; Kwak, Choonjong - In: Total quality management & business excellence 33 (2022) 14, pp. 1605-1624
Persistent link: https://www.econbiz.de/10013415859
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Cover Image
Relationship significance: is it sufficiently explained?
Sousa, Filipe J.; Castro, Luís M. de - Faculdade de Economia, Universidade do Porto - 2005
The Industrial Networks Theory (cf. Axelsson and Easton, 1992, Hakansson and Snehota, 1995) sets out to describe and explain the business relationships and markets in which the focal firm is deeply embedded. One of its major propositions pertains to the (time-varying) significance of business...
Persistent link: https://www.econbiz.de/10005001176
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