Search Results - subject:"relationship performance"

Social Listening Practices towards Social CRM and Customer Relationship Performance in the Fast-Food Industry in Sri Lanka

Gurunathasivam, S.; Samarasinghe, G. D.; Kuruppu, G. N. - In: Vidyodaya journal of management : VJM 9 (2023) 2, pp. 109-137

Persistent link: https://www.econbiz.de/10014384055

Interpartner learning capabilities and relationship performance during complex projects

Kou, Tun-Chih - In: The journal of business & industrial marketing 40 (2025) 1, pp. 69-83

Persistent link: https://www.econbiz.de/10015205352

The antecedents and consequence of distributor's stewardship-oriented behaviors in manufacturer-distributor relationships

Singh, Baljeet; Goyal, Vikas - In: The journal of business & industrial marketing 40 (2025) 1, pp. 136-155

Persistent link: https://www.econbiz.de/10015206985

Effects of supplier's competitive factors on relationship performance and product recommendation in crop protection retail sector

Ahn, Byungok; Kim, Bo-Young; Yu, Jongpil - In: Journal of Risk and Financial Management 15 (2022) 11, pp. 1-17

empirically analyzes effects of the critical factors on relationship performance and product recommendation of crop protection … price, promotion support, brand awareness, and flexibility had a positive (+) effect on relationship performance. Brand …, supply price significantly affected relationship performance in a group with high trust, and promotion support significantly …

Persistent link: https://www.econbiz.de/10014332696

The role of social customer relationship management in improving relationship performance in small businesses

Ohliati, Jenny; Yuniarty; Bismo, Aryo - In: International journal of innovation and technology … 19 (2022) 8, pp. 1-18

Persistent link: https://www.econbiz.de/10014232986

Effects of supplier's competitive factors on relationship performance and product recommendation in crop protection retail sector

Ahn, Byungok; Kim, Bo-Young; Yu, Jongpil - In: Journal of risk and financial management : JRFM 15 (2022) 11, pp. 1-17

Persistent link: https://www.econbiz.de/10013474494

The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital CRM

Demirel, Demokaan - In: Journal of business economics and management 23 (2022) 3, pp. 507-531

This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...

Persistent link: https://www.econbiz.de/10013259223

The effect of service quality on customer satisfaction in digital age: Customer satisfaction based examination of digital CRM

Demirel, Demokaan - In: Journal of Business Economics and Management (JBEM) 23 (2022) 3, pp. 507-531

Persistent link: https://www.econbiz.de/10015401522

Successful implementation of customer experience strategy : determinants and results

Köninger, Juliane Kristina; Gouthier, Matthias - In: Journal of service management 35 (2024) 5, pp. 605-629

Persistent link: https://www.econbiz.de/10015208219

Buyers' trust and performance assessments of long-standing suppliers : applying complexity causation and abductive modeling of multiple trust-forms and interfirm relationship-perfo...

Akrout, Houcine; Woodside, Arch G. - In: Industrial marketing management : the international … 123 (2024), pp. 251-276

Persistent link: https://www.econbiz.de/10015168423