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Foodservice Operations/Culinary Arts 1 Marketing 1 Physical environment 1 Services Management and Marketing 1 customer loyalty 1 customer satisfaction 1 disconfirmation 1 first-time and repeat customers 1 upscale restaurant 1
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Han, Heesup 1 Ryu, Kisang 1
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Influence of Physical Environment on Disconfirmation, Customer Satisfaction, and Customer Loyalty for First-time and Repeat Customers in Upscale Restaurants
Ryu, Kisang; Han, Heesup - 2010
disconfirmation, customer satisfaction, and customer loyalty for first-time and repeat customers in upscale restaurants. Using a …
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