BANERJEE, RUDRANI; BHATTACHARJEE, MANISH C. - In: Asia-Pacific Journal of Operational Research (APJOR) 29 (2012) 03, pp. 1240023-1
Reducing warranty servicing costs are of great interest to product manufacturers or sellers who are contractually bound to provide post-sales support, up to a specified warranty period, usually in the form of some remedial action that restores a failed item to a functioning condition. Here, in...