Verma, Rakesh; Rathor, Devesh; Kumar, Saurabh; Mishra, … - In: IIMB Management Review 37 (2025) 2, pp. 2-10
Accurate prediction of customer repurchase behaviour is vital for businesses aiming to boost customer retention. This study introduces an advanced approach that merges classification algorithms with RFM analysis, a widely adopted framework in customer relationship management. The proposed models...