Kwak, Kiho; Kim, Wonjoon - In: Journal of Service Management 27 (2016) 3, pp. 391-430
arising from resource constraints, and an increase in transaction costs. In addition, process operation outsourcing and … effect of service integration on profitability diminishes when firms experience both resource constraints and an increase in … implications – Managers should strive to minimize the costs and problems stemming from resource constraints and transaction costs …