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  • Search: subject:"responsiveness to customers"
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customer orientation 1 customer service 1 hospital performance 1 hospital size 1 internal quality 1 market development 1 market orientation 1 responsiveness to competition 1 responsiveness to customers 1 structural equations modeling 1
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Gupta, Yash 1 Lonial, Subhash 1 Raju, P.S. 1 Ziegler, Craig 1
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Health Care Management Science 1
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The relationship between market orientation and performance in the hospital industry: A structural equations modeling approach
Raju, P.S.; Lonial, Subhash; Gupta, Yash; Ziegler, Craig - In: Health Care Management Science 3 (2000) 3, pp. 237-247
There is general consensus in the research literature that market orientation is related to organizational performance. This study examines this relationship in the hospital industry. One unique feature of this study is that both market orientation and performance are conceptualized as being...
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