Ruiz-Molina, Maria-Eugenia; Gil-Saura, Irene; … - In: Journal of Services Marketing 31 (2017) 2, pp. 131-141
Purpose This work aims to attempt an in-depth study of the link between relationship benefits and store loyalty, examining the moderating role of the retailer’s degree of innovation in these relations. Design/methodology/approach An equations model has been contrasted based on 820 valid...