Intelligent process automation (IPA) augments symbolic process automation using artificial intelligence. Emulating human decision-making, IPA enables the execution of complex processes requiring decision-making capacities. IPA promises great economic potential as it enables more efficient use of...

Studying the behavior of users in software systems has become an essential task for software vendors who want to mitigate usability problems and identify automation potentials, or for researchers who want to test behavioral theories. One approach to studying user behavior in a data-driven way is...

This paper delves into the integration of Intelligent Process Automation within the domain of business continuity auditing, with a focus on the Portuguese banking sector. In an era marked by rapid technological advancement, organizations are increasingly leveraging automation to reinforce...