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  • Search: subject:"scenario-based survey"
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Subject
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Beziehungsmarketing 2 Relationship marketing 2 Scenario-based survey 2 Arbeitsverhalten 1 Beschwerdemanagement 1 Brand 1 Brand hate 1 Brand image 1 Brand management 1 Complaint management 1 Compliance 1 Consumer behaviour 1 Consumer-brand relationship 1 Customer satisfaction 1 Dienstleistungsqualität 1 Economic and social rewards 1 Employee incivility 1 Gerechtigkeit 1 Hotel industry 1 Hotel loyalty program 1 Hotellerie 1 Justice 1 Konsumentenverhalten 1 Kundenbindungsprogramm 1 Kundenzufriedenheit 1 Loyalty program 1 Markenartikel 1 Markenführung 1 Markenimage 1 Perceived justice 1 Perception 1 Relational behaviors 1 Relationship marketing investments (RMI) 1 Service quality 1 Service recovery 1 Wahrnehmung 1 Work behaviour 1 campus alerts 1 emergency notification systems 1 information quality trust 1
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Undetermined 1
Type of publication
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Article 3
Type of publication (narrower categories)
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Article in journal 3 Aufsatz in Zeitschrift 3
Language
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English 3
Author
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Ada, Serkan 1 Ezlika Binti Mohd Ghazali 1 Fakhra Malik Mushtaq 1 Han, Wencui 1 Lee, Jin-soo 1 Pan, Steve 1 Rao, H. Raghav 1 Sharman, Raj 1 Tsang, Nelson 1 Zalfa Laili Hamzah 1
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Published in...
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International journal of hospitality management 1 Journal of Asia Business Studies 1 Management information systems : mis quarterly 1
Source
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ECONIS (ZBW) 3
Showing 1 - 3 of 3
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Moderating role of perceived justice between employee incivility and consequences of brand hate
Fakhra Malik Mushtaq; Zalfa Laili Hamzah; Ezlika Binti … - In: Journal of Asia Business Studies 19 (2025) 1, pp. 204-230
Persistent link: https://www.econbiz.de/10015327107
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Campus emergency notification systems : an examination of factors affecting compliance with alerts
Han, Wencui; Ada, Serkan; Sharman, Raj; Rao, H. Raghav - In: Management information systems : mis quarterly 39 (2015) 4, pp. 909-929
Persistent link: https://www.econbiz.de/10011399381
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Examining the differential effects of social and economic rewards in a hotel loyalty program
Lee, Jin-soo; Tsang, Nelson; Pan, Steve - In: International journal of hospitality management 49 (2015), pp. 17-27
Persistent link: https://www.econbiz.de/10011377608
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