Shuangyan, Li; Difang, Wan; Yarong, Shi - In: International Journal of Services, Economics and Management 1 (2009) 3, pp. 301-313
This paper studies the formal contract and relational contract in business process outsourcing. If some outcomes or outsourcing performance is unverifiable, then the contracts have to satisfy the self-enforcing condition. We characterise the optimal contract in terms of the discount rate, the...
