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Search: subject:"sensitivity to interpersonal mistreatment"
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Leistungsmotivation
2
Organizational behaviour
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Sensitivity to interpersonal mistreatment
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Verhalten in Organisationen
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Service quality
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Sexual harassment
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Sexuelle Belästigung
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customer-oriented service sabotage
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organizational identification
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sensitivity to interpersonal mistreatment
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social identity theory
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Bao, Shashan
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Ma, Jianfeng
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International journal of contemporary hospitality management
1
International journal of hospitality management
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The service industries journal
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ECONIS (ZBW)
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Understanding the role of exploitative leadership in inhibiting service innovative behavior : a moderated mediation model
Zhao, Lijing
;
Bao, Shashan
;
Jolly, Phillip M.
;
Su, Yi
- In:
International journal of contemporary hospitality management
37
(
2025
)
2
,
pp. 380-398
Persistent link: https://www.econbiz.de/10015210184
Saved in:
2
Can abusive supervision motivate customer-oriented service sabotage? : a multilevel research
Ma, Jianfeng
;
Zhou, Xing
;
Mu, Zhirong
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 696-717
Persistent link: https://www.econbiz.de/10012586859
Saved in:
3
Sexual harassment and proactive customer service performance : the roles of job engagement and
sensitivity
to
interpersonal
mistreatment
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
- In:
International journal of hospitality management
54
(
2016
),
pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
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