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Idle-busy activity pattern
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customer contact centers
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fluid models
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large-scale service systems
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Manufacturing & service operations management : M & SOM
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Creating work breaks from available idleness
Sun, Xu
;
Whitt, Ward
- In:
Manufacturing & service operations management : M & SOM
20
(
2018
)
4
,
pp. 721-736
Persistent link: https://www.econbiz.de/10011921992
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Heavy-traffic limits for server idle times with customary
server-assignment
rules
Sun, Xu
- In:
Operations research letters
46
(
2018
)
1
,
pp. 44-50
Persistent link: https://www.econbiz.de/10011807907
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