Search Results - subject:"service attributes"

Gaining insights for service improvement through unstructured text from online reviews

Zhang, Chenxi; Xu, Zeshui - In: Journal of retailing and consumer services 80 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10015114695

Customers perception on logistics service quality using Kansei engineering: empirical evidence from indonesian logistics providers

Restuputri, Dian Palupi; Masudin, Ilyas; Sari, Citra Permata - In: Cogent Business & Management 7 (2020) 1, pp. 1-25

word has the most impact in the delivery service. This study also produces the best service attributes at each service …

Persistent link: https://www.econbiz.de/10012657126

Customers perception on logistics service quality using Kansei engineering : empirical evidence from indonesian logistics providers

Restuputri, Dian Palupi; Masudin, Ilyas; Sari, Citra Permata - In: Cogent business & management 7 (2020) 1, pp. 1-25

word has the most impact in the delivery service. This study also produces the best service attributes at each service …

Persistent link: https://www.econbiz.de/10012626143

Evaluating ocean carrier selection criteria: Perspectives of Tasmanian shippers

Fanam, Peter Dzakah; Ackerly, Leigh - In: Journal of Shipping and Trade (JST) 4 (2019) 5, pp. 1-16

The purpose of this paper is to evaluate the decision process of Tasmanian shippers when selecting an ocean carrier. Data collected through an internet-based survey is described, and influential selection criteria are reported with the use of exploratory factor analysis. The findings indicate...

Persistent link: https://www.econbiz.de/10012217771

Evaluating ocean carrier selection criteria : perspectives of Tasmanian shippers

Fanam, Peter Dzakah; Ackerly, Leigh - In: Journal of shipping and trade 4 (2019) 5, pp. 1-16

Persistent link: https://www.econbiz.de/10012120399

Classifying service quality attributes of low-cost carriers and full-service carriers based on an analytical Kano Model

Byun, Hyo-Jeong; Lee, Byeong-Cheol - In: Global Business & Finance Review (GBFR) 21 (2016) 2, pp. 34-46

Persistent link: https://www.econbiz.de/10012286607

Classifying service quality attributes of low-cost carriers and full-service carriers based on an analytical Kano Model

Byun, Hyo-Jeong; Lee, Byeong-Cheol - In: Global business and finance review 21 (2016) 2, pp. 34-46

Persistent link: https://www.econbiz.de/10011608003

Determining service improvement priority in a zoological park

Sukwadi, Ronald; Yang, Ching-Chow - In: Journal of Industrial Engineering and Management (JIEM) 7 (2014) 1, pp. 1-20

developed to acquire accurate critical service attributes and their priority ranks that can promote tourist satisfaction and … through some quantitative tools, the study helped in prioritizing the critical service attributes, which, if adopted, improved …

Persistent link: https://www.econbiz.de/10011939106

Urban dwellers’ satisfaction on public bus passenger transport in Sri Lanka

Chandrakumara, D. P. S. - In: Asian Journal of Empirical Research 4 (2014) 11, pp. 514-525

improved by training. In addition, safety, time and information related service attributes, which have been significant, may …

Persistent link: https://www.econbiz.de/10011163452

Explaining differences in recommendation rates: the case of South Cyprus hotels

Antipov, Evgeny A.; Pokryshevskaya, Elena B. - In: Economics Bulletin 34 (2014) 4, pp. 2368-2376

In this study we demonstrate how publicly available data can be used to work out the indirect importance of various hotel attributes for their visitors. We apply Shapley value decomposition of the recommendation rate to compute the percentage contributions of various attributes to the overall...

Persistent link: https://www.econbiz.de/10011039068