Search Results - subject:"service automation"

"With great power comes great responsibility" : exploring the role of Corporate Digital Responsibility (CDR) for Artificial Intelligence Responsibility in Retail Service Automation...

Scarpi, Daniele; Pantano, Eleonora - In: Organizational dynamics : a quarterly review of … 53 (2024) 2, pp. 1-10

Persistent link: https://www.econbiz.de/10014557677

Chatbot to support the customer service process

Smutek, Tomasz; Marczuk, Marcin; Jarmuł, Michał; … - In: European research studies 27 (2024), pp. 160-168

Persistent link: https://www.econbiz.de/10014543787

Ai-driven chatbots in CRM : economic and managerial implications across industries

Khneyzer, Chadi; Boustany, Zaher; Dagher, Jean - In: Administrative Sciences : open access journal 14 (2024) 8, pp. 1-16

In the era of digitization and technical breakthroughs, artificial intelligence (AI) has progressively found its way into the field of customer relationship management (CRM), bringing benefits as well as difficulties to businesses. AI, particularly in the context of CRM, employs machine learning...

Persistent link: https://www.econbiz.de/10015071505

Understanding and improving consumer reactions to service bots

Castelo, Noah; Boegershausen, Johannes; Hildebrand, … - In: Journal of consumer research : JCR ; an … 50 (2023) 4, pp. 848-863

Persistent link: https://www.econbiz.de/10014444213

The impact of lay beliefs about AI on adoption of algorithmic advice

Walter, Benjamin von; Kremmel, Dietmar; Jäger, Bruno - In: Marketing letters : a journal of research in marketing 33 (2022) 1, pp. 143-155

Persistent link: https://www.econbiz.de/10013184280