Search Results - subject:"service elements"

Evaluating service quality of express logistics service based on online reviews using LDA-LSTM

Hou, Jiahe; Liu, Weihua; Wang, Siyu; Tang, Ou - In: Journal of management science and engineering 9 (2024) 3, pp. 308-327

The quality of logistics services affects the performance and competitiveness of express logistics companies. Conventional evaluation methods of service quality are based on constructing a rating index system and then comprehensively evaluating the associated questionnaires and interviews. Such...

Persistent link: https://www.econbiz.de/10015077943

Customers perception on logistics service quality using Kansei engineering: empirical evidence from indonesian logistics providers

Restuputri, Dian Palupi; Masudin, Ilyas; Sari, Citra Permata - In: Cogent Business & Management 7 (2020) 1, pp. 1-25

analyze the relationship between Kansei and the logistics service elements. The results indicate that Kansei's words affect …

Persistent link: https://www.econbiz.de/10012657126

Customers perception on logistics service quality using Kansei engineering : empirical evidence from indonesian logistics providers

Restuputri, Dian Palupi; Masudin, Ilyas; Sari, Citra Permata - In: Cogent business & management 7 (2020) 1, pp. 1-25

analyze the relationship between Kansei and the logistics service elements. The results indicate that Kansei’s words affect …

Persistent link: https://www.econbiz.de/10012626143

Urban dwellers’ satisfaction on public bus passenger transport in Sri Lanka

Chandrakumara, D. P. S. - In: Asian Journal of Empirical Research 4 (2014) 11, pp. 514-525

wider range of service elements and attributes pertinent to the service. The aim of this paper is to identify the crucial … service elements and attributes in determining passenger satisfaction based on perceptions of dwellers in urban Colombo. Using … quantitative data and also analytical techniques, the study found that 17 service elements, majority being related to …

Persistent link: https://www.econbiz.de/10011163452