Search Results - subject:"service oriented OCB"

Workplace Support and Service - Oriented Organisational Citizenship Behaviour: The Mediating Role Of Psychological Empowerment And Affective Commitment

Long, Nguyen Le-Hoang; Huong, Nguyen Thi-Thu; Viet–Anh, Ho - In: Cogent Business & Management 9 (2022) 1, pp. 1-16

The purpose of this study is to examine the mechanism underpinning the relationship between perceived supervisor support, perceived organisational support, and service-oriented organisational citizenship behaviour. The data was collected from 250 flight attendants working in airline companies,...

Persistent link: https://www.econbiz.de/10014505577

Workplace support and service - oriented organisational citizenship behaviour : the mediating role of psychological empowerment and affective commitment

Nguyen Le-Hoang Long; Nguyen Thi-Thu Huong; Ho Viet-Anh - In: Cogent business & management 9 (2022) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10014441933

Compulsory citizenship behavior, role overload, creativity and service-oriented voluntary behavior : does generational difference have an impact?

Suhail, Aamir; Ul Haq, Inam; Azeem, Muhammad Umer; … - In: Personnel review 53 (2024) 8, pp. 2126-2146

Persistent link: https://www.econbiz.de/10015198295

Compulsory citizenship behavior, role overload, creativity and service-oriented voluntary behavior: does generational difference have an impact?

Suhail, Aamir; Ul Haq, Inam; Azeem, Muhammad Umer; … - In: Personnel Review 53 (2024) 8, pp. 2126-2146

when coerced citizenship demands hinder employees’ propensity to engage in service-oriented OCB and creativity. …

Persistent link: https://www.econbiz.de/10015354886

Service-oriented organizational citizenship behavior in restaurants : an empirical study from Pakistan

Bhutto, Sana Arz; Jamal, Yasir; Rafiq, Asim; Nisa, Noor Un - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 11, pp. 67-77

Persistent link: https://www.econbiz.de/10012670986

Does it take two to tango? : the joint role of high-performance work systems and ethical leadership

Lin, Chiou-Shiu; Jin, Ming; Huang, Pei-Chi; Xiao, Ran - In: Journal of business research : JBR 156 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10013534260

Beyond the bend : the curvilinear effect of challenge stressors on work attitudes and behaviors

Kavitha Haldorai; Kim, Woo Gon; Kullada Phetvaroon - In: Tourism management : research, policies, practice 90 (2022), pp. 1-14

Persistent link: https://www.econbiz.de/10013326605

Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity

Luu Trong Tuan; Vu Thanh Ngan - In: Journal of retailing and consumer services 60 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10012502636

Cross-level relationship of implemented high performance work system and employee service outcomes: The mediating role of affective commitment

Riaz, Amir; Mahmood, Hafiz Zahid - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 11 (2017) 1, pp. 252-274

This study examines cross-level relationship between implemented high performance work system (HPWS) and employee service related behaviors along with the mediating effects of employees' affective commitment between this relationship. Although, research studies have confirmed the positive...

Persistent link: https://www.econbiz.de/10011938549

Cross-level relationship of implemented high performance work system and employee service outcomes : the mediating role of affective commitment

Riaz, Amir; Mahmood, Hafiz Zahid - In: Pakistan journal of commerce and social sciences 11 (2017) 1, pp. 252-274

Persistent link: https://www.econbiz.de/10011930286