Search Results - subject:"service process"

Analyzing Public Service Processes from Customer and Employee Perspectives by Using Service Blueprinting and Business Process Modelling

Buics, László; Eisinger Balassa, Boglárka - 2020

research, we examine a public service process of the Hungarian public sector. Our goal was to visualize the complex procedure …

Persistent link: https://www.econbiz.de/10012288765

How to digitalize inseparable service processes: the enabling role of internal and external support for innovation

Moker, Anna; Brosi, Prisca; Welpe, Isabell M. - In: Business Research 13 (2020) 3, pp. 1145-1167

Across industries, firms face the need to digitalize their service processes, i.e., transform the service delivery from a physical into a digital form or enhance it through digital technologies. Therefore, one important challenge can arise due to the inseparability of service processes, which...

Persistent link: https://www.econbiz.de/10012502925

How to digitalize inseparable service processes : the enabling role of internal and external support for innovation

Moker, Anna; Brosi, Prisca; Welpe, Isabell M. - In: Business research 13 (2020) 3, pp. 1145-1167

Persistent link: https://www.econbiz.de/10012422352

Analyzing public service processes from customer and employee perspectives by using service blueprinting and business process modelling

Buics, László; Eisinger Balassa, Boglárka - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 6 (2020) 1, pp. 195-211

research, we examine a public service process of the Hungarian public sector. Our goal was to visualize the complex procedure …

Persistent link: https://www.econbiz.de/10012542979

A model for ageing-home-care service process improvement

Yu, Shu-Yan; Shie, An-Jin - In: International Journal of Management, Economics and … 6 (2017) Special Issue, pp. 185-198

improve the service process. This study proposes a model that integrates service blueprinting and Failure Mode Effect Analysis … (FMEA). First, the service blueprint tool was used to analyse potential service failures in the service process. Then, FMEA … brainstorming method to develop feasible solutions to improve the service process. A case study of the service process used by an …

Persistent link: https://www.econbiz.de/10011781173

A model for ageing-home-care service process improvement

Yu, Shu-yan; Shie, An-jin - In: International journal of management, economics and … 6 (2017), pp. 185-198

Persistent link: https://www.econbiz.de/10011779779

Improving bank's customer service on the basis of quality management tools

Novokreshchenova, O. A.; Novokreshchenova, N. A.; … - In: European research studies 19 (2016) 3B, pp. 19-38

Persistent link: https://www.econbiz.de/10012009413

LOGISTIFICATION OF FLUID STREAMS

GUBÁN, ÁKOS; SÁNDOR, ÁGNES - In: Polish Journal of Management Studies 8 (2014) 1, pp. 121-129

result of my examinations I came to the important conclusion that every service process could be logistificated …

Persistent link: https://www.econbiz.de/10011241732

LOGISTIFICATION OF FLUID STREAMS

GUBÁN, ÁKOS; SÁNDOR, ÁGNES - In: Advanced Logistic systems 8 (2014) 1, pp. 121-129

result of my examinations I came to the important conclusion that every service process could be logistificated …

Persistent link: https://www.econbiz.de/10011252923

Integrating declarative and imperative approach to model logistics service processes

Wang, Ying; Huang, Lei; Guo, Yi - In: Journal of Industrial Engineering and Management (JIEM) 6 (2013) 1, pp. 237-248

into account, this paper aims to construct the logistics service process model using the integration of the declarative … integrated to form the model for the logistics service process. Findings: Through a case study for a Chinese bulk port, the … point for further logistics service process investigation. Future work could be conducted for conformance checking of the …

Persistent link: https://www.econbiz.de/10011939039