Search Results - subject:"service recovery system"

Service recovery system and service recovery in retail banks: a multilevel analysis

Rao, Abhishek S.; P, Yogesh Pai; Kamath, Pallavi R; … - In: Cogent Business & Management 11 (2024) 1, pp. 1-20

-level studies of retail banks. However, this multilevel analysis examined how the service recovery system influences customer … for a comprehensive examination of the impact of the service recovery system on service recovery performance, recovery …

Persistent link: https://www.econbiz.de/10015457173

Service recovery system and service recovery in retail banks : a multilevel analysis

Abhishek S. Rao K. P.; P., Yogesh Pai; Kamath, Pallavi R.; … - In: Cogent business & management 11 (2024) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10015426994

When "more" is not "enough" in restaurants : do the challenge demands and service recovery performance compel a negative influence of the service recovery system on customer justic...

Abhishek, S. Rao K.P.; Yogesh, Pai P.; Sethumadhavan, … - In: International journal of services and operations … 50 (2025) 2, pp. 170-196

Persistent link: https://www.econbiz.de/10015445165