Search Results - subject:"service types"

Lean service : a contingency perspective

Fenner, Sophie; Netland, Torbjørn H. - In: Operations management research : OMR ; advancing … 16 (2023) 3, pp. 1271-1289

Persistent link: https://www.econbiz.de/10014425904

Who are you talking to? : how chatbot identity disclosure affects service satisfaction

Yu, Ruoyu; Feng, Jingdan; Wang, Kai; Yang, Luoyao; … - In: Journal of travel and tourism marketing 41 (2024) 8, pp. 1090-1106

Persistent link: https://www.econbiz.de/10015183073

Social identification theory and the elaboration likelihood model : impact of strength of ethnic identification among African American consumers on services advertising evaluations

Madadi, Rozbeh; Torres, Ivonne M.; Fazli-Salehi, Reza; … - In: Journal of consumer marketing 41 (2024) 2, pp. 196-212

Persistent link: https://www.econbiz.de/10014519717

The effects of unfulfilled preferential treatment and review dispersion on Airbnb guests' attitudes and behavior

Zheng, Xiaoyun; Zhang, Lu; Line, Nathaniel D.; Wei, Wei - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 7, pp. 1244-1269

Persistent link: https://www.econbiz.de/10014366191

Vehicle routing with heterogeneous service types : optimizing post-harvest preprocessing operations for fruits and vegetables in short food supply chains

Lin, Nan; Akkerman, Renzo; Kanellopoulos, Argyris; Hu, … - In: Transportation research / E : an international journal 172 (2023), pp. 1-25

Persistent link: https://www.econbiz.de/10014302089

Service network design considering multiple types of services

Wang, Zujian; Qi, Mingyao - In: Transportation research / E : an international journal 126 (2019), pp. 1-14

Persistent link: https://www.econbiz.de/10012040861

Consumption values, personal characteristics and behavioral intentions in mobile shopping adoption

Assarut, Rujipun; Somkiat Eiamkanchanalai - In: Market : review for marketing theory and practice 27 (2015) 1, pp. 21-41

Persistent link: https://www.econbiz.de/10011502505

Emotional Intelligence, Emotional Labour and Work Effectiveness in Service Organisations: A Proposed Model

Othman, Abdul Kadir; Abdullah, Hazman Shah; Ahmad, Jasmine - In: Vision 12 (2008) 1, pp. 31-42

The paper draws together literature on emotional intelligence (EI) and emotional labour (EL) and examines its influence on work effectiveness (WQ) in different business settings; professional service, service shop and mass service. In professional service, it is proposed that EI is important in...

Persistent link: https://www.econbiz.de/10010784457