Lukanova, Georgina - In: UTMS Journal of Economics 1 (2010) 1, pp. 19-28
The paper analyses the hotel service-performance process in Bulgarian hotels, which is based on the results of the … industry is the leading role of the human factor in service-performance process. It cannot be accomplished without the … conditions of an increased competition, satisfying customers means offering service- performance process, which not only meets …
