Search Results - subject:"service-recovery strategies"

Why do consumers forgive online travel agencies? : a multi-study approach

Kumar, Aman; Shankar, Amit - In: Australasian marketing journal : AMJ ; official journal … 32 (2024) 4, pp. 323-338

Persistent link: https://www.econbiz.de/10015138069

Demystifying the impact of service recovery strategies : evidence from healthcare and telecom sectors

Shankar, Amit; Talwar, Shalini; Islam, Nazrul; … - In: IEEE transactions on engineering management : EM ; a … 71 (2024), pp. 6649-6661

Persistent link: https://www.econbiz.de/10015412923

Integrating technology and digital connectivity in service recovery strategis to achieve recovery satisfaction during the COVID-19 pandemic : a hybrid approach

Kayambazinthu Msosa, Steven - In: Baltic Journal of Economic Studies 7 (2021) 5, pp. 1-10

Persistent link: https://www.econbiz.de/10013358976

Electronic service recovery strategies and satisfaction with electronic service recovery : moderating role of value co-creation

Moghadam, Farzaneh Ghorbani; Saghih, Amir Mohammad Fakoor - In: International journal of electronic marketing and … 14 (2023) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10014309993

Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty

Agu, Agu Godswill - In: Journal of African business 24 (2023) 3, pp. 363-383

Persistent link: https://www.econbiz.de/10014320497

Does Corporate Image Really Matter in Service Recovery Context?

Mostafa, Rania - In: International Journal of Customer Relationship … 8 (2017) 1, pp. 1-14

between service recovery strategies and post recovery satisfaction. Findings based on disconfirmation paradigm theory revealed … recovery strategies and post-recovery satisfaction. Data were collected, using a questionnaire from 182 complaining customers …The purpose of this study is to examine the moderating role of corporate image to the relationship between service …

Persistent link: https://www.econbiz.de/10012043758

To tweet or not to tweet? Exploring the effectiveness of service recovery strategies using social media

Fan, Ying; Niu, Run Hong - In: International Journal of Operations & Production Management 36 (2016) 9, pp. 1014-1036

implications The authors highlight the value and potential of service recovery strategies using social network and provide insights …Purpose The purpose of this paper is to explore influencing factors that affect the effectiveness of service recovery … recovery strategies using social media. …

Persistent link: https://www.econbiz.de/10014791940

To tweet or not to tweet? : exploring the effectiveness of service recovery strategies using social media

Fan, Ying; Niu, Run Hong - In: International journal of operations & production … 36 (2016) 9, pp. 1014-1036

Persistent link: https://www.econbiz.de/10011566440

—Modeling Opportunities in Service Recovery and Customer-Managed Interactions

Parasuraman, A. - In: Marketing Science 25 (2006) 6, pp. 590-593

No abstract available.

Persistent link: https://www.econbiz.de/10008789675