Luo, Jianqiang; Yang, Zichao; Zhang, Qinhong; Pan, Rongrong - In: Journal of management science and engineering 7 (2022) 2, pp. 365-386
services divided into two types: hygienic and motivational. We build a value creation model for the manufacturer, service … scenarios and its effect on the value creation of related entities. The results indicate that motivational services have a lower … bound characterized by service utility. When the manufacturer derives services higher than this lower bound, it should …