In a complex business environment, the quest for intelligent solutions has placed artificial intelligence (AI) at the center of many operational business decisions, particularly within the retail sector. As retailers' investment in AI disrupts value chains, they must adapt to organizational...

Managing the complex relationship between digitalization and sustainable development is a key challenge for many small and medium sized enterprises (SMEs). To understand strategies of forerunners in the field of digital platforms and platformization, this study performs a cross‐case analysis...

In today's complex engineered systems, comprising a multitude of interacting components, preserving system performance is of utmost importance. The challenge often lies in effectively prioritizing components with the highest potential to compromise system reliability, mainly when human...

Purpose Business process management (BPM), as a pillar of information systems (IS) research, has become more complex with the advent of new technologies, emphasizing the need for moral and ethical perspectives. To foster moral behavior and responsible action, including ethical values in IT...

The use of artificial intelligence (AI) in work processes requires the anticipatory change of work roles because areas of activity are shifting within job profiles, resulting in new interaction patterns between humans and AI and between employees. In order to avoid role conflicts, rejection of...