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Soft
and
Hard
Aspects
of
Quality
Management Practices Influencing Service Quality and Customer Satisfaction in Manufacturing-oriented Services
Lenka, Usha
;
Suar, Damodar
;
Mohapatra, Pratap K.J.
- In:
Global Business Review
11
(
2010
)
1
,
pp. 79-101
system and physical evidence. It is rationalized that the adoption of
soft
and
hard
aspects
of
quality
management is …
Persistent link: https://www.econbiz.de/10011139699
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