CRM concerns all forms of managing relationships with customers making use of Information Technology, also integrates internal organization resources and external marketing strategies to understand and fulfill their customers’ needs. Worldwide CRM market increased with 12.5 percent from 2007...

Research Project Management Process, implies the allocation of important human and financial resources to guarantee fulfilling of the goal by respecting the pre-defined schedule, under the conditions of expected quality. Considering that, informatics is looking for solutions to support the teams...