Part 1 -- Chapter 1: 1. Don’t Pursue Transformations, Make The Software Shift -- Chapter 2: 2. Create New Value through Customer Progress, Not by Meeting Requirements -- Chapter 3:To Multiply Value, Mitigate Complexity First -- Part 2 -- Chapter 4: Don't Procure Software, Create a Dynamic...

For the last decade or so, the biggest category of the IT investment has unarguably been Enterprise Resource Planning (ERP). Most of the bigger corporations in the developed countries have implemented ERP systems with an aim to achieving competitive edge in their respective business areas. Now...

The determination of factors that influence success in small business information systems (IS) is of obvious importance to the individuals running those businesses and to the regional economies where the businesses are located. The first step in this process is to develop models of interacting...

The past two decades have seen increasing sophistication in software work. Now and in the future, the work of both practitioners and researchers would be helped by a more objective and finer granularity recognition of types of software evolution and software maintenance activities as actually...

Because many organizations have not been successful in introducing new task and managerial methods into the workplace, considerable attention has been directed toward developing a more complete understanding of organizational innovation. Three separate literatures (organizational science,...