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Consumers complain more fiercely through small-screen devices : the role of
spatial
crowding
perception
Zhou, Yuanyuan
;
Tian, Bin
;
Mo, Tingting
;
Fei, Zhuoying
- In:
Journal of service research
23
(
2020
)
3
,
pp. 353-367
Persistent link: https://www.econbiz.de/10012265772
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