Veltmeyer, Johan; Mohamed, Sherif - In: International Journal of Quality & Reliability Management 34 (2017) 4, pp. 462-477
Purpose The purpose of this paper is to provide the empirical evidence supporting the existence of a multi-level hierarchical TQM model showing the structural inter-relationships among a total of 16 TQM variables (i.e. drivers, enablers and outcomes). Design/methodology/approach The set of...