Sufi, Tahir; Ranga, Bindu; Ranga, Indu - In: Journal of Hospitality and Tourism Insights 6 (2023) 5, pp. 2545-2564
. This study, therefore, investigates customer stealing practices in Indian hotel industry. Design/methodology/approach A … technique using inductive content analysis. Findings The results were discussed under seven headings-extent of such stealing … customers when caught stealing. Research limitations/implications This study highlighted themes related to the profile of …