As public sector agencies face rising imperatives to digitally transform citizen services, data systems, and internal operations, questions persist as to whether investments in big data analytics and automation capabilities, evidenced to drive organizational performance in private industry,...

The objective of this study is to investigate and determine factors influencing user perception and acceptance of electronic government services in the context of technological advancements. The research focuses on classifying the main features of e-administrative systems with an emphasis on...

Artificial intelligence (AI) has expanded to unprecedented proportions in recent decades, penetrating vast areas, including education. The debates on the usefulness of incorporating AI into university education, with its subsequent opportunities and challenges, have captured the attention of the...

This study presents a first attempt to apply and validate the European Foundation for Quality Management (EFQM) Model 2013 as a framework in the context of public administrative services in Greece, and to explore the relationships between the model's enablers and results criteria. The...

The objective of this study was to examine the significance of customer-orientation for open innovation and performance of the SMEs. Explanatory research design and multi-stage sampling were used to acquire both primary and secondary data from the study area. The study used structural equation...

This study examines the antecedents of Mobile banking (M-banking) app adoption, explores post-adoption effects, and tests the moderating effect of consumer status orientation on the relationship between adoption intention and its consequences. The conceptual model hypothesized 20 relationships,...

Research on public procurement has attracted increased attention in recent years. Although public procurement practices have been studied in developed and developing countries, there has been little information about public procurement practices in Ethiopia. This study conceptualized and...